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The Next Generation Of Customer Service
A recent trend has seen the return of chatbots as an augmentation to customer service. One major advantage of bots over humans is that they don’t need sleep which makes them available 24/7
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Is Europe the next Silicon Valley?
We’ve all heard about the Silicon Valley of the US, however, new technology centers are developing in Europe as well.
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Augmented аnd Virtual Reality in Business – Part II
By Elena Miteva, Customer Support Specialist In our previous post, we have discussed how augmented reality can be used for entertainment. Augmented and Virtual Reality also have a great application in a list of serious industries of national importance such as military, aviation, archaeology and education.
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IT Outsourcing and BPO Trends
By Ivan, Solution Sales Specialist at Flat Rock Many large US and UK based companies outsource plenty of their processes. We’ve all seen what has happened recently in the US with the elections and in the UK with Brexit… So, how is the outsourcing sector going to develop?
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