Gergana Ruseva, Author at Flat Rock Technology Blog

“The creative challenge” – Flat Rock Open Day Event

Written by: Gergana Ruseva on March 30, 2018

This month we had the pleasure to host an exciting event – actually, it was one of the most amazing events, we have organized this year and for sure there are more to come! We would like to thank all the fantastic young enthusiasts who visited us during the Flat Rock Outsourcing – Open […]
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The Next Generation Of Customer Service

Written by: Gergana Ruseva on December 5, 2017

A recent trend has seen the return of chatbots as an augmentation to customer service. One major advantage of bots over humans is that they don’t need sleep which makes them available 24/7
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Bring your app up to speed with the new iOS 11

Written by: Gergana Ruseva on September 13, 2017

The new OS is here and it brings some new and powerful features which developers can use to their advantage. iOS 11 is expected to be available for download on September 19, let’s take a look at some of the new tool sets.
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Is Europe the next Silicon Valley?
Written by: Gergana Ruseva on August 21, 2017
We’ve all heard about the Silicon Valley of the US, however, new technology centers are developing in Europe as well.
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Augmented аnd Virtual Reality in Business – Part II

Written by: Gergana Ruseva on May 3, 2017

By Elena Miteva, Customer Support Specialist In our previous post, we have discussed how augmented reality can be used for entertainment. Augmented and Virtual Reality also have a great application in a list of serious industries of national importance such as military, aviation, archaeology and education.
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IT Outsourcing and BPO Trends

Written by: Gergana Ruseva on April 12, 2017

By Ivan, Solution Sales Specialist at Flat Rock Many large US and UK based companies outsource plenty of their processes. We’ve all seen what has happened recently in the US with the elections and in the UK with Brexit… So, how is the outsourcing sector going to develop?
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